Privacy Policy & Cookie Policy
ILP TRADERZ LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use clip-tools.com, place an order with us, contact us, or otherwise interact with our services.
This policy applies to customers and website visitors in the United Kingdom and European Union, where applicable.
- Who We Are
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
Website: clip-tools.com
For privacy-related enquiries, please contact:
enquiry@clip-tools.com
- What Personal Information We Collect
Depending on how you use our website and services, we may collect:
Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Payment and transaction information
Information you provide when contacting customer support
Information you provide when requesting a return, refund or exchange
Technical information about your device and use of our website
Cookies and similar technologies
We do not intentionally store your complete payment card details on our own systems. Payment information may be processed securely by our payment service providers.
- How We Use Your Personal Information
We may use your personal information to:
Process and fulfil orders
Process payments
Arrange deliveries and collections
Communicate with you about your order
Process returns, refunds and exchanges
Respond to customer enquiries
Maintain and improve our website
Prevent fraud and protect website security
Comply with legal, accounting and regulatory obligations
Improve our products and services
Send marketing communications where permitted by law and, where required, with your consent
- Our Legal Bases for Processing
Depending on the circumstances, we may rely on the following legal bases under the UK GDPR and, where applicable, the EU GDPR:
Contract
We may process your information when necessary to enter into or perform a contract with you, such as processing and delivering your order.
Legal Obligation
We may process your information where necessary to comply with applicable legal or regulatory requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Consent
Where consent is legally required, we will ask for your consent before processing your information for the relevant purpose.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
- Payment Information
We accept major debit and credit cards through our payment processing arrangements.
Payment information may be processed directly by third-party payment service providers.
We do not intentionally store your complete payment card number or security code on our own systems.
Payment providers may process your information in accordance with their own privacy policies and terms.
- Who We Share Personal Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment service providers
Courier and delivery companies
Website hosting providers
IT and security providers
Customer service providers
Professional advisers
Government authorities or regulators where legally required
Other service providers where reasonably necessary to provide our services
We only share information where there is an appropriate lawful basis and where reasonably necessary for the relevant purpose.
- International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law.
Where required, we may use appropriate safeguards such as adequacy decisions, approved contractual safeguards or other lawful transfer mechanisms.
- How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period depends on the type of information and why we need it.
For example, we may retain:
Order and transaction records for accounting, tax and legal purposes
Customer service correspondence for as long as reasonably necessary
Account information for as long as your account remains active, where applicable
Marketing information until you unsubscribe or it is no longer required
Cookie consent records for an appropriate period
When information is no longer required, we will delete it or securely anonymise it where appropriate.
- How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Accidental loss
Unauthorised disclosure
Alteration
Destruction
Unlawful processing
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
- Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
Be informed about how your personal information is used
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Request portability of your personal information in certain circumstances
Object to certain processing
Object to direct marketing
Withdraw consent where processing is based on consent
Exercise applicable rights relating to automated decision-making and profiling
These rights are subject to applicable legal conditions and exemptions.
- How to Exercise Your Rights
To exercise your data protection rights or ask questions about this Privacy Policy, please contact:
enquiry@clip-tools.com
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing information or making changes to your personal information.
We will respond within the timeframe required by applicable data protection law.
- Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate and try to resolve your concern.
UK
You may also complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
European Union
If you are located in the EU, you may also have the right to complain to the data protection authority in the EU Member State where you live, work or where you believe an infringement occurred.
- Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at enquiry@clip-tools.com.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.
The latest version will always be published on this page with the updated date.
COOKIE POLICY
- What Are Cookies?
Cookies are small text files and similar technologies that are stored on or accessed from your device when you visit a website.
Cookies can help websites function properly, remember preferences, understand how visitors use a website and, where applicable, support advertising and marketing activities.
Similar technologies may include tracking pixels, tags, scripts and local storage.
- How We Use Cookies
Our website may use cookies and similar technologies for the following purposes:
Strictly Necessary Cookies
These cookies are required for essential website functions.
They may be used for:
Shopping basket functionality
Checkout
Maintaining your shopping session
Website security
Essential website settings
Managing cookie preferences
Where a cookie is genuinely necessary for a service you have requested or for the operation of the website, consent may not be required under applicable law.
Preference Cookies
These cookies may remember choices you make, such as language, region or other website preferences.
Analytics Cookies
Where enabled, analytics cookies may help us understand how visitors use our website.
They may provide information about:
Number of visitors
Pages visited
Website navigation
Time spent on pages
Browser and device information
Website performance
Where required by law, we will obtain your consent before placing non-essential analytics cookies.
Marketing and Advertising Cookies
Where used, marketing and advertising cookies may help us understand browsing activity, measure advertising campaigns and provide more relevant advertising.
These cookies are non-essential and will only be used where the required consent has been obtained.
- Cookie Consent
When you first visit our website, you may be presented with a cookie consent notice.
Where consent is required, non-essential cookies will not be placed on your device until you provide consent.
Where available, you should be able to:
Accept non-essential cookies
Reject non-essential cookies
Manage your cookie preferences
You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.
- Third-Party Cookies
Some services used on our website may place cookies or use similar technologies.
These may include payment providers, analytics providers, security services, embedded content providers or advertising platforms.
Where applicable, third parties may process information in accordance with their own privacy policies.
Non-essential third-party cookies will only be used where the required consent has been obtained.
- Cookie Categories
The exact cookies used on our website may change as services are added, removed or updated.
Our cookie consent tool may provide information about the specific cookies currently used on the website.
Cookie Category Purpose Consent
Strictly Necessary Website operation, checkout, security and essential functions May not require consent
Preferences Remembering user settings and preferences Consent where required
Analytics Understanding website usage and performance Consent
Marketing Advertising, tracking and campaign measurement Consent
- Managing Cookies Through Your Browser
You can also use your browser settings to block, delete or restrict cookies.
Please note that blocking strictly necessary cookies may affect the operation of the website, including shopping basket and checkout functionality.
- Contact Us
If you have questions about this Privacy Policy, Cookie Policy or how we handle your personal information, please contact:
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
Email: enquiry@clip-tools.com
Website: clip-tools.com
ILP TRADERZ LTD
Unit 2-B, 1-7 Hillview Road, Belfast, Northern Ireland BT14 7BT
United Kingdom
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