Terms & Conditions
Welcome to clip-tools.com, operated by ILP TRADERZ LTD.
These Terms & Conditions apply to your use of our website and to purchases made through our online store. By using our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
- About Us
Our website is operated by:
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
Website: clip-tools.com
Email: enquiry@clip-tools.com
In these Terms & Conditions, “we”, “us” and “our” refer to ILP TRADERZ LTD.
“Customer”, “you” and “your” refer to the person using our website or purchasing products from us.
- Using Our Website
You may use our website for lawful purposes only.
You must not use our website:
For any unlawful or fraudulent purpose
To attempt to gain unauthorised access to our website or systems
To interfere with the operation or security of the website
To introduce viruses, malware or other harmful material
To copy, reproduce or distribute website content without permission
In any way that could damage our business, website or reputation
We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms & Conditions have been breached.
- Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.
However, product images may vary slightly from the actual product due to differences in screens, lighting, photography and manufacturing.
We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
- Prices
All product prices displayed on our website are the prices applicable at the time you place your order.
Where applicable, any additional charges will be clearly displayed before you complete your purchase.
We reserve the right to change prices at any time, but price changes will not affect orders that we have already accepted, except where there is an obvious pricing error.
If we discover an obvious pricing error in an order, we will contact you as soon as reasonably possible and give you the option to confirm the order at the correct price or cancel it.
- Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you should receive an order confirmation.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
A product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order
The order contains incorrect or incomplete information
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
- Payment
We accept major debit and credit cards.
Payment must be completed using the payment options available at checkout.
No Additional Card Fees
We do not charge additional fees for paying by debit or credit card.
Your payment may be processed securely by our third-party payment service provider.
We do not intentionally store your complete payment card number or security code on our own systems.
- Delivery
We currently offer the following delivery options within the UK.
Free UK Door-to-Door Delivery
We offer free door-to-door delivery within the UK using a courier service.
Cost: Free
Estimated delivery time: 3 working days
Service: Courier door-to-door delivery
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, weekends, bank holidays or other unforeseen circumstances.
Please make sure that the delivery address and contact details provided at checkout are accurate.
Store Collection
You may also choose to collect your order from our store.
Collection address:
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
Collection cost: Free
Collection availability: Within 1 business day
We will notify you when your order is ready for collection. Please wait for confirmation before travelling to the store.
- Collection of Orders
When collecting an order, you may be required to provide your order confirmation and appropriate identification.
Orders should only be collected by the customer who placed the order unless we have agreed otherwise.
We may refuse collection where we are unable to reasonably verify the person collecting the order.
- Returns and Cancellation
We want our customers to have a positive experience when shopping with us.
If you change your mind about your purchase, you may request a return or cancellation within 30 days of receiving your order, subject to applicable UK consumer law and the conditions of our Returns & Refunds Policy.
Where applicable, products returned because you have changed your mind should be unused and in their original packaging.
Please contact us before returning any product.
Email: enquiry@clip-tools.com
Please include:
Your full name
Order number
Description of the reason for the return
We will provide instructions for returning your product.
Your statutory consumer rights are not affected by our returns policy.
- Faulty, Damaged or Defective Products
If a product arrives damaged, faulty or defective, please contact us as soon as possible.
Email:
enquiry@clip-tools.com
Please provide your order number, full name and a description of the problem. Photographs may also be requested where appropriate.
We will assess the issue and advise you of the appropriate next steps.
Where applicable, your statutory rights under UK consumer law will apply.
If a product needs to be returned because it is faulty or defective, we will provide appropriate return instructions. Where applicable, reasonable return postage costs will be reimbursed in accordance with your statutory rights.
- Refunds
Where a refund is approved, we will normally refund the payment using the original payment method.
We will notify you when your refund has been processed.
Refunds will normally be processed within 5 working days after the refund has been approved and processed by us. The time it takes for the funds to appear in your account may also depend on your bank or card provider.
- Returns Address
Please do not send a product back without contacting us first.
Our return address is:
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
We will provide appropriate return instructions when you contact us.
- Availability
We make reasonable efforts to ensure that products displayed on our website are available for purchase.
However, product availability may change without notice.
If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, arrange a refund for any amount already paid for the unavailable product.
- Intellectual Property
Unless otherwise stated, the content of this website, including text, images, graphics, logos, product descriptions, page layouts and other materials, is owned by or licensed to ILP TRADERZ LTD.
You may access and use the website for your personal and lawful shopping purposes.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
- Website Availability
We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, restrict or modify the website for maintenance, security, technical or business reasons.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These websites are operated independently from us. We are not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the terms and privacy policies of third-party websites before using them.
- Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.
We are not responsible for losses that:
Were not reasonably foreseeable
Were not caused by our breach of these Terms & Conditions
Result from events outside our reasonable control
Result from misuse of our website or products contrary to applicable instructions
Nothing in these Terms & Conditions affects your statutory consumer rights.
- Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
Such circumstances may include, for example:
Natural disasters
Severe weather
Fire
Flood
Industrial disputes
Transport or courier disruption
Internet or telecommunications failures
Government action
War or civil unrest
Other unforeseen events beyond our reasonable control
Where possible, we will notify you and take reasonable steps to minimise the impact.
- Privacy
Your privacy is important to us.
Our Privacy Policy & Cookie Policy explains how we collect, use, store and protect personal information and how we use cookies and similar technologies.
For privacy enquiries, contact:
enquiry@clip-tools.com
- Complaints
If you have a complaint about a product, order, delivery or our services, please contact us first.
Email: enquiry@clip-tools.com
Please provide your name, order number and details of your complaint so that we can investigate the matter and respond appropriately.
- Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
If you are a consumer, nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer protection rights that apply to you under the law of the country where you live.
- Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable laws.
The latest version will be published on this page with the relevant “Last updated” date.
You should review this page periodically for any changes.
- Contact Information
ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom
Email: enquiry@clip-tools.com
Website: clip-tools.com
ILP TRADERZ LTD
Unit 2-B, 1-7 Hillview Road, Belfast, Northern Ireland BT14 7BT
United Kingdom
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