Returns & Refunds

At ILP TRADERZ LTD, we want every customer to have the best experience possible. If you change your mind about your purchase, you may be able to return your product within 30 days of delivery, subject to the conditions below.

Do You Accept Returns and Refunds?

Yes, we accept returns and refunds in accordance with our returns policy and applicable UK consumer protection laws.

To be eligible for a return, the product should be unused and in its original packaging, with all original accessories and documentation where applicable.

Please contact us before returning any product so that we can provide you with the appropriate return instructions.

Returning Non-Faulty Products

If you change your mind about your purchase, you may request a return or cancellation within 30 days of receiving your order, subject to applicable UK consumer rights and the conditions of this policy.

To request a return, please contact our customer support team by email at:

enquiry@clip-tools.com

Please include your full name, order number and the reason for your return.

We will respond to your request within 1 working day, Monday to Friday during normal business hours, and provide you with instructions for returning your product.

Unless otherwise stated, products returned because you have changed your mind must be unused and returned in their original packaging.

Returning Damaged or Defective Products

If your product arrives damaged, faulty or defective, please contact us as soon as possible.

Email our customer support team at:

enquiry@clip-tools.com

Please provide:

Your full name
Your order number
A description of the problem
Photographs or other information showing the damage or defect, where appropriate

We will review the issue and advise you of the next steps.

If you need to return a product because it is faulty or defective, we will provide appropriate return instructions. Where applicable, reasonable return postage costs will be reimbursed in accordance with your statutory consumer rights.

Your statutory rights are not affected by this returns policy.

How Do I Return My Product?

Please do not send a product back without contacting us first.

To request a return, contact our customer support team at:

enquiry@clip-tools.com

Please include your full name, order number and a description of the reason for your return.

Our support team will respond to your email within 1 working day, Monday to Friday during normal business hours, with the next steps and return instructions.

How Long Does It Take to Receive a Refund?

Once we have received and inspected your returned product, we will process your refund where applicable.

We will send you an email confirmation when your refund has been processed.

Approved refunds will normally be made to your original payment method within 5 working days after the refund has been processed. The time it takes for the funds to appear in your account may also depend on your bank or card provider.

Return Address

Returns should only be sent to the address provided by our customer support team.

ILP TRADERZ LTD
Unit 2-B
1-7 Hillview Road
Belfast
Northern Ireland
BT14 7BT
United Kingdom

Please do not send any product back without contacting us first.

Important Information

This returns policy does not affect any rights you may have under UK consumer protection law, including your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming products.

If you have any questions about returning an order or receiving a refund, please contact us through our customer support team.

ILP TRADERZ LTD
Unit 2-B, 1-7 Hillview Road
Belfast, Northern Ireland
BT14 7BT
United Kingdom

Website: clip-tools.com